Shipping policy
Last updated: September 2, 2026
This Shipping Policy applies to orders placed through dudsdive.com, operated by DUDS DIVE LLC.
1. Shipping Area and Cost
We offer free standard shipping to customer addresses within the United States. The destinations available for a particular order are shown at checkout. We do not charge a standard shipping fee.
2. Order Cutoff and Processing
The order cutoff is 2:00 p.m. ET on business days. Orders placed after the cutoff begin processing on the next business day. Processing normally takes 1–2 business days.
Business days are Monday through Friday, excluding U.S. public holidays. Orders are not processed on weekends or U.S. public holidays.
3. Transit and Total Estimated Delivery
After processing, standard transit normally takes 3–5 business days. The total estimated delivery time is 4–7 business days, including processing and transit. These estimates begin after a valid order and payment are received.
4. Tracking
When tracking is available, a shipping confirmation email with the carrier and tracking number will be sent after dispatch. Tracking may take time to become active after the label is created.
5. Address Accuracy and Changes
Review the shipping address before placing your order. Address corrections and other order changes can be requested only before shipment by contacting support@dudsdive.com. We cannot guarantee a change once fulfillment has begun and cannot change an address after dispatch.
6. Delivery Delays
Severe weather, carrier disruptions, high-volume periods, incorrect addresses and other events outside our reasonable control may delay delivery. We will provide available information and reasonable assistance, but carrier delivery dates are estimates.
7. Lost, Damaged, Missing or Incorrect Deliveries
If an order is shown as delivered but cannot be located, first check the delivery area and household members and contact the carrier. Also contact us so we can assist. Damaged items, missing items or incorrect items must be reported within 7 calendar days after delivery.
8. Contact
Email: support@dudsdive.com
Phone: +1 503-936-8532
Customer service: Monday–Friday, 9:00 a.m.–5:00 p.m. ET
Business address: 407 S 6th St, Clinton, MO 64735-2227, United States