Last updated: September 2, 2026
Where does DUDS DIVE ship?
We offer free standard shipping to customer addresses within the United States. Available destinations are confirmed at checkout.
How much is shipping?
Standard shipping is free for eligible U.S. orders.
When will my order arrive?
Orders normally require 1–2 business days for processing and 3–5 business days for transit. Total estimated delivery is 4–7 business days.
What is the order cutoff?
The cutoff is 2:00 p.m. ET on business days. Orders placed later begin processing the next business day.
Are weekends and holidays business days?
No. We do not process orders on weekends or U.S. public holidays.
Can I cancel or change my order?
You may request a cancellation, address correction or other order change before shipment by contacting support@dudsdive.com. Changes cannot be made after dispatch.
What is the return period?
You may request a return within 30 calendar days after delivery. Once authorized, the return must be sent within 14 calendar days.
Do I need the original packaging?
No. Original packaging is not required. Reasonable opening and inspection are allowed. The item should otherwise be returned in substantially original condition with supplied parts and accessories when available.
Who pays return and exchange shipping?
DUDS DIVE LLC pays authorized return and exchange shipping and provides the applicable prepaid label. We do not charge a restocking fee.
How long do refunds take?
Approved refunds are processed to the original payment method within 5 business days after inspection. Banks and payment providers may require an additional 3–10 business days to post the funds.
What if my order is damaged, incomplete or incorrect?
Contact support@dudsdive.com within 7 calendar days after delivery. Include your order number, a description and photographs when relevant.
Are any products final sale?
No merchandise is designated as final sale. Gift cards are not returnable or refundable except where required by law. We do not sell customized products.
How do I contact customer support?
Email: support@dudsdive.com
Phone: +1 503-936-8532
Hours: Monday–Friday, 9:00 a.m.–5:00 p.m. ET