Refund policy
Last updated: September 2, 2026
This Return and Refund Policy applies to purchases made from DUDS DIVE at dudsdive.com. DUDS DIVE is operated by DUDS DIVE LLC.
1. Return Window
You may request a return within 30 calendar days after the date your order is delivered. We accept returns for both defective and non-defective products, including buyer’s-remorse returns, subject to the conditions below.
2. Starting a Return
Before sending an item back, contact support@dudsdive.com with your order number and the item you wish to return. We will review the request and, when approved, provide return authorization, return instructions and a prepaid return shipping label. Items sent without prior authorization may not be accepted.
After authorization is issued, the return must be handed to the designated carrier within 14 calendar days.
3. Return Condition
Original packaging is not required. You may reasonably open and inspect an item as you would in a physical store. Returned merchandise should be in substantially original condition and must not be altered, washed, damaged through misuse or worn beyond a reasonable try-on. Please include supplied parts, accessories and instructions when available.
4. Return and Exchange Costs
DUDS DIVE LLC covers authorized return and exchange shipping costs and provides the applicable prepaid label. No restocking fee is charged. Please do not use a return method other than the authorized label unless we agree in writing, because unauthorized shipping costs may not be reimbursed.
5. Exchanges
To request a size exchange, contact support@dudsdive.com. Exchanges depend on product availability. If the requested replacement is unavailable, we will issue a refund to the original payment method after the returned item is received and inspected.
6. Damaged, Missing or Incorrect Items
Report a damaged item, missing item or incorrect item within 7 calendar days after delivery. Include the order number, a description of the issue and clear photographs when relevant. We will evaluate the report and provide an appropriate replacement, return or refund solution at no additional shipping cost to you.
7. Non-Returnable Items
Gift cards are not returnable or refundable except where required by law. We do not sell customized or personalized products, and we do not designate merchandise as final sale.
8. Refunds
After the returned product has been received and inspected, approved refunds are processed to the original payment method within 5 business days. Original standard shipping was free and therefore no original shipping charge is deducted. Once processed, your bank or payment provider may need an additional 3–10 business days to post the funds to your account.
9. Cancellations and Order Changes
You may request cancellation before the order ships. Shipping-address changes and other order modifications can also be requested only before shipment. Contact support@dudsdive.com promptly. We cannot guarantee a cancellation or change after fulfillment work has begun, and an order that has already shipped must follow the return process.
10. Contact
Email: support@dudsdive.com
Phone: +1 503-936-8532
Customer service: Monday–Friday, 9:00 a.m.–5:00 p.m. ET
Business address: 407 S 6th St, Clinton, MO 64735-2227, United States